As part of government efforts to enhance service quality and reengineer procedures, the Ministry of Housing and Urban Planning developed the Tas'heel financing service by fully automating it at a rate of 100% and electronically linking it with financing banks.

Under the upgraded service, the completion time has been reduced from 10 days to five days, in addition to cancelling several required documents. These include a copy of the applicant’s passport and valid family passports, copies of smart card statements for family members, a copy of the marriage contract, a copy of the divorce document for the second, third and fifth categories, a copy of the death certificate along with the legal inheritance deed in the event of the applicant’s death, an original stamped bank statement including the international bank account number (IBAN), a valid residence permit copy for a non-Bahraini husband or wife, and a certificate of non-coverage by the Social Insurance Organization (SIO) in cases of unemployment. This contributes to simplifying procedures and improving the customer experience.

Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, said that the upgraded version of the electronic Tas'heel financing options service is based on full automation of the procedural path at a rate of 100%, from application submission to completion, without the need for any printed paper transactions. This contributes to improving the government work system and raising execution efficiency, ensuring that support reaches those entitled to it through the easiest possible means.

She noted that the update of the service forms part of a broader plan to develop electronic services. The coming period will witness the launch of similar upgrades for a number of other housing services, enhancing the effectiveness of the government system, supporting the achievement of digital transformation objectives, and delivering the tangible positive impact aspired to by citizens.

As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.

This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.

These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.